Returns & Exchanges

At La Jetée, we want you to be completely satisfied with your beauty ritual. If you are not entirely happy with your purchase, we offer a 30-day return window for unopened and unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team at [email protected] with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Carefully pack the unused items in their original boxes, ensuring all protective seals are intact to prevent damage during transit.

• 3.
  Ship to Our Atelier

  Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, your refund will be processed to your original payment method within 5-7 business days.