Frequently Asked Questions

Everything you need to know about your La Jetée beauty experience.

Are La Jetée products cruelty-free?

Yes, we are committed to ethical beauty. All La Jetée products are 100% cruelty-free and never tested on animals.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery address.

Are your skincare products suitable for sensitive skin?

Most of our formulas are dermatologist-tested and designed to be gentle. We recommend checking the full ingredient list on the product page or performing a patch test before full application.

How can I track my package?

Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your delivery status in real-time.